Cancellation Policy

Last Updated: August 2, 2026

At Woodnesty, we understand that customers may sometimes need to cancel an order. This Cancellation Policy explains the conditions and process for cancelling an order placed through our website.

1. Order Cancellation by Customer

Customers may request cancellation of an order before the order has been dispatched.

To request a cancellation, customers should contact our customer support team as soon as possible using the contact details provided below.

Cancellation requests can be made by providing:

  • Customer name
  • Order number
  • Registered phone number or email address
  • Reason for cancellation, if applicable

2. Cancellation After Dispatch

Once an order has been dispatched or handed over to a shipping or logistics partner, the order may not be eligible for cancellation.

In such cases, customers may contact our support team for assistance. Depending on the status of the shipment, the customer may need to receive the order and follow the applicable Refund & Returns Policy.

3. Refund for Cancelled Orders

If a cancellation request is approved and payment has already been received, the applicable refund will be processed to the original payment method used to place the order.

Refunds are generally processed within 5–10 business days after the cancellation has been approved. The actual time taken for the refund to reflect in the customer’s bank account may vary depending on the bank or payment service provider.

4. Cancellation by Woodnesty

Woodnesty reserves the right to cancel an order, fully or partially, in certain circumstances, including but not limited to:

  • Product is unavailable or out of stock.
  • Incorrect product pricing or listing information.
  • Inaccurate or incomplete customer information.
  • Delivery to a non-serviceable location.
  • Suspected fraudulent or unauthorized transaction.
  • Payment confirmation is not received.
  • Technical or system-related errors.
  • Other legitimate operational or business reasons.

If an order is cancelled by Woodnesty after payment has been successfully received, the applicable refund will be processed to the original payment method.

5. Failed or Unsuccessful Payment

If a payment transaction fails, is declined, or remains incomplete, the order may not be processed.

In case an amount has been debited from the customer’s account but the order is not successfully confirmed, customers should contact us with the relevant transaction or order details. We will review the transaction and assist with the resolution.

Where a refund is applicable, it will be processed through the appropriate payment channel.

6. Cancellation Request Processing

Cancellation requests are subject to verification and approval based on the current status of the order.

Submitting a cancellation request does not guarantee that the order can be cancelled, particularly if the order has already been processed, packed, or dispatched.

Customers are encouraged to submit cancellation requests as early as possible.

7. Contact Us

For any questions or requests related to order cancellation, please contact us:

Business Name: Woodnesty
Owner: Prashant Kumar
Phone: 7631366389
Email: prashantkr001100@gmail.com
Address: LAKSHMIPUR SAYAT, WARD NO-01, Raghopur, Jia Ram Raghopur, Supaul, Bihar – 852111, India

We are committed to handling cancellation requests fairly and providing timely assistance to our customers.